Resident FAQs

Answers to your frequently asked questions

  • What are the business hours?

    Monday-Friday, 9 AM - 5 PM.

  • How do I pay my rent?

    Log into your online portal to pay your rent. If you are not yet registered, please create an account here!

  • How do I submit a maintenance request?

    Please submit a maintenance request through the tenant portal. 

    1. From the Home or Maintenance tab, click Request Maintenance.
    2. Enter a detailed description of the issue, upload one or more photos of the item needing attention, give the property manager permission to enter with their key, then click Submit Request.

  • Can you hold a place before I apply?

    No, we are first-come, first-served. To hold a place you need to apply, be approved, and sign the lease agreement and pay the administration fee and/or first month’s rent.

  • Who needs to apply?

    All occupants over the age of 18 years old must apply to be considered.

  • Who needs a cosigner?

    If you do not meet our requirements, then you must have a co-signer who meets these criteria also apply and sign the lease agreement.

  • I want to get a pet. What do I do?

    Please email us at office@ranymanagement.com with your intentions and to obtain written approval, if applicable. You will also be responsible for any pet fees and/or damage caused by the pet.

  • I want to sublease. What do I do?

    It is your responsibility to sublease your apartment if you choose to vacate prior to the lease end date. Please notify the office of your intentions by emailing office@ranymanagement.com.

  • My lease expiration is coming and I want to move out. What do I do?

    Please notify the office of our intentions by emailing office@ranymanagement.com and hand-deliver all building/unit/mailbox keys to our office in an envelope with your name and address. Our office address is 1931 W. Montrose, Chicago, IL 60613.