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Resident FAQs

Answers to your frequently asked questions

  • Can you hold a place before I apply?

    No, we are first-come, first-served. To hold a place you need to apply, be approved, and sign the lease agreement and pay the administration fee and/or first month’s rent.

  • Who needs to apply?

    All occupants over the age of 18 years old must apply to be considered.

  • Who needs a cosigner?

    If you do not meet our requirements, then you must have a co-signer who meets these criteria also apply and sign the lease agreement.

  • How do I pay rent?

    Log on to the Resident Portal to pay online, check payment status and view payment history.

  • I want to get a pet. What do I do?

    Please email us at with your intentions and to obtain written approval, if applicable. You will also be responsible for any pet fees and/or damage caused by the pet.

  • I want to sublease. What do I do?

    It is your responsibility to sublease your apartment if you choose to vacate prior to the lease end date. Please notify the office of your intentions by emailing .

  • My lease expiration is coming and I want to move out. What do I do?

    Please notify the office of our intentions by emailing and hand-deliver all building/unit/mailbox keys to our office in an envelope with your name and address. Our office address is 1931 W. Montrose, Chicago, IL 60613.